We’re hiring! Currently looking for an Assistant Customer Service Manager in Pittsburgh, PA.

COMPANY SUMMARY

Wolf Creek Company is a multi-generation, family-owned, distributor with 8 branches in 3 states.  Our family owned company has been in business over 55 years. Our mission is to provide a great atmosphere for excellent customer service. We have an unparalleled customer service standard, outstanding atmosphere and a fun, challenging role for our employees, giving them room for growth. Our priority is to make our customer’s lives easier and we accomplish our goals with a strong team at each location.

Assistant Customer Service Manager at Wolf Creek Company

Location: Pittsburgh, PA

The following describes the position, expectations, skills and compensation for this role.

Job Description Overview:

The Assistant Customer Service Manager will be responsible for training with the Customer Service Manager to meet or exceed customer needs while providing leadership and direction to assure a productive, profitable and timely service to Wolf Creek Company customers. This is a full-time, permanent exempt, salary position.  This position reports directly to Jeff Crossan, Customer Service Manager.

Responsibilities Include:

  • Learn and practice quality, professional leadership skills with all members of the Wolf Pack
  • Obtain and build near expert level product and application knowledge
  • Provide asset control by monitoring and maintaining inventory, facilities and equipment
  • Help plan and implement marketing and sales activities for your territory
  • Promote and merchandize your branch with the help of Marketing personnel and strategies
  • Maintain warehouse in a clean, efficient and professional manner
  • Maintain fiscally responsible gross margins to create value for customers, owners and Wolf Pack
  • Assist Director of Landscape Systems with current and new initiatives

Position Requirements:

  • Professional oral and written skills
  • Proficient using Microsoft Word, Outlook and basic computer knowledge
  • Exemplary driving record
  • Physical ability to lift up to 75 pounds using proper safety techniques
  • Ability to calculate basic math related to design for all product lines, quoting and pricing

Skills Include:

  • Solid understanding of business demands
  • Able to work in a fast-paced and active environment
  • Able to complete work independently and collaborate with a team
  • Promise and do only what you can deliver, when you can deliver it
  • Bring new products and ideas to the team and be curious
  • Teach customers how to grow their business; Be a value to them and always have their back
  • Understand and be able to explain our company plan and philosophy

This is a full time position. Wage range is dependent on experience.

Interested? Contact Jeff Crossan jcrossan@wolfcreekcompany.com